FAQs
We do ship internationally, and we offer many different types of shipping to facilitate your needs. Please be aware that customs fees incurred by international orders are not paid by us or included in our shipping costs.
If you feel that you made a mistake during ordering, please contact us at all@aceandindigo.com or call us at 480-661-0708 as soon as possible. We ship intermittently throughout normal business hours and so we may have already sent your order out before your email is seen. In this case we will work with you to be sure you get the items you want.
Please please be aware we reserve the right to deduct actual shipping fees when orders are refused on delivery
We field these types of questions a lot and unfortunately the answer is very nuanced because there are several different factors that determine the answers. First, we do not manufacture our own fabrics and so we are not always able to find fabrics that we have used in the past to make the same product and we can’t always find fabrics in a variety of colors. Second, if an item did not sell very well, we usually do not make more of the style and instead reserve this space for new items. Third, variety is the spice of life. Although there are some products that we have restocked for years after their inception and will continue to carry indefinitely, we have always prided ourselves on our constantly changing lineup of silhouettes and materials. Fashion is a very fluid artform that is frequently reinvigorated with new styles and motifs that are a product of their time. If there is a piece from our site that you haven’t seen in years, chances are we have moved on to bigger and better things.
Although we have some items that have a matching top or bottom, we usually never sell them in a combined set because some customers prefer to order different sizes in the bottom/top or simply don’t want one or the other. We will sometimes depict the matching items in our product photography to help upsell these products, this does not mean we sell them together. Please read product titles and descriptions carefully before ordering because we clearly state what item you are purchasing when ordering from a product’s page.
Unfortunately, we do not currently back order or reserve items for purchase. Our items are often of a limited quality and so to keep things fair, our customer purchasing policy has always been first come, first served. Our regular customers know that we announce new products as they come out through our newsletter emails and subscribing to our newsletter is the best way to find out when a product is initially launched or back in stock.